Support
Quick Tutorials and FAQs
Refer to this page if you need help setting up or navigating spencer® or need a quick question answered.
Unboxing spencer®
spencer comes in a specially designed carrying case. It’s a simple process to open the case, remove spencer, and plug it in.
Be sure to store the carrying case carefully in case you ever need to transport it or return it.
Loading the Refill
It is easy to load the refill cartridge into spencer. Simply open the top of the spencer, insert the refill kit, drop it in, and close the lid. Do not force the lid down. spencer completes the action once the cartridge has properly loaded.
Dispensing Medication
spencer dispenses the right pills, in the right dosage, at the right time. spencer will alert you when it’s time to take your medication. Just tap “Dispense” and you’re on your way.
Opening the pill pack
The medication pouch has an easy-tear opening, so you don’t have to struggle with pill bottle caps.
Just find the “nick” at the top of the pill pouch and tear it.
For Further Support Contact the Customer Care Center
Call
+1-866-972-3196
(9:00 AM – 6:00 PM EST)